Why don’t we talk about patient satisfaction scores more honestly?

It’s a perfect storm. Get too hostile about patient satisfaction scores and you look like a jerk. But, are they really truly good for patients? Aside from MAYBE corralling the most out of touch and horrible physicians from acting out, who are they helping?

I don’t think they’re helping me. And, my scores are typically very high. And, I don’t think they’re helping our patients. Not the way they should. A great article here tells us it’s worse for patients, more expensive, and maybe it’s undermining the doctor patient trust…

http://archinte.jamanetwork.com/article.aspx?articleid=1108766

 

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